Hint: Sticking a pin on a map is not the best option
By Lance Hale, President, Transparent BPO
There is a right way to determine the best location for your outsourced contact center. And then there’s the wrong way.
The
It’s true what they say: “Diamonds are a girl’s best friend”. And for some, money is no object when it comes to finding such sparkly gems; while for others, being cognizant of a budget is a mindful must. Thankfully, it’s