Hint: Sticking a pin on a map is not the best option
By Lance Hale, President, Transparent BPO
There is a right way to determine the best location for your outsourced contact center. And then there’s the wrong way.
The
How One Recent Article Inspired us to Speak Up and Spark Change in the Industry
By Heather Sandusky, VP of Training; Marilyn Soares, VP of Client Services; Natalie Dickey, VP of Finance
The President of the Global Services Association of