Hint: Sticking a pin on a map is not the best option
By Lance Hale, President, Transparent BPO
There is a right way to determine the best location for your outsourced contact center. And then there’s the wrong way.
The
Melanie Chisholm, or Mel C as she’s known to Spice Girls fans, has made a statement with her pink power suit
Customer satisfaction has been on the decline recently in many businesses across a variety of industries. This dissatisfaction is likely due to a combination of factors, both internal and external
By Rob Johnson SVP, Operations
From a recent study by