BPO industry veterans will be in charge of Jamaican operations and will oversee the finalization of the facility expansion.
Rockville, MD, July 13, 2023 – Jonathan Williams is transitioning roles inside Transparent BPO, a global contact center and business process outsourcer, as Vice President of Operations of our Jamaica geo.
Williams has been with Transparent BPO since 2016 and has more than 22 years of contact center management experience.
Jon Williams will oversee the final construction and staffing of the 1,500-seat facility in Angels as Transparent BPO expands its operations in Jamaica. Jon has already facilitated the initial staffing and equipment transition and seen the first activity in the expanded site’s resident programs. Jon is also a member of the company’s Executive Leadership Team and reports directly to Lance Hale, the president of Transparent BPO.
Jon was an important leader in our Belize City facility and is now providing leadership for our Jamaica facility as well. He is in charge of various aspects of the facility, including human resources, facilities, client management, and operations. Jon uses his Six Sigma training and broad experience to create an excellent operational delivery team.
Mr. Williams served as our Senior Site director for the Belize City facility for the last six and a half years and continues to be a critical asset to TBPO, managing day-to-day operations, procurement, process improvement, and financial analysis for the company.
Before joining the company, he was site lead at Dell and senior training manager at Startek, where he was responsible for service delivery, client services support and curriculum, and leadership development
“In my 20 years in the industry I have never worked for a BPO that puts the employees as a focus more. Every decision we make, project we implement, and activity we undertake we make sure it is measured to ensure all employees are thought about, impacts are weighed and measured to ensure it is not a huge negative impact, or have unintended results.”
Jon Williams VP, Jamaica Operations
About Transparent BPO
Transparent BPO is a premier business process outsourcer (BPO), delivering contact center services, customer support, acquisition and retention, technical support, and data entry services for small, medium and Fortune 500 companies. Since opening its doors in 2009, Transparent BPO has been named as the ‘Best Outsourcing Provider’ at the 2020 ICMI Global Contact Center awards, named to the IAOP Top 100 Global Outsourcing of 2023, as well as being recognized as one of the Inc. 5000 “Fastest-Growing Private Companies in America” for eight years by pushing boundaries, ensuring every person’s experience is better than before. The company now has employees and offices across Belize, the Philippines, Jamaica and the US
As VP of Operations in Jamaica